Privacy Policy

Privacy Policy

Privacy Policy

PRIVACY NOTICE

1. PURPOSE OF THIS NOTICE
This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. ABOUT US
Applause Accountancy Services Limited is an accountancy, tax and business advisory firm. We are registered in England and Wales as a limited liability company under number 06996101 and our registered office is at Suite 10 The Hub, Crowther Road, Washington, NE38 0AQ.

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

Where we act as a data processor on behalf of a data controller (for example, when processing payroll), we provide an additional schedule setting out required information as part of that agreement. That additional schedule should be read in conjunction with this privacy notice.

We have appointed a Data Compliance Officer who will be our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 14 (Contact Us), below.

3. THE KIND OF INFORMATION WE HOLD ABOUT YOU
We may collect personal information from you in the course of our business, including through your use of our Website, when you contact or request information from us, when you engage our accounting, tax or other services, or where you provide services to us or as a result of your relationship with one or more of our staff and clients.

The personal information that we process includes:

Basic information, such as your name (including name prefix or title), the company you work for, your title or position and possibly your relationship to other persons;

Contact information, such as your postal address, email address and phone number(s);

Financial, accounting and tax related information, as well as payment-related information;

Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically;

Information you provide to us for the purposes of attending meetings and events, including access and dietary requirements;

Identification and background information provided by you or collected by us as part of our business acceptance and know your client processes;

Personal information provided to us by or on behalf of our clients or generated by us in the course or providing services to them, which may include special categories of data; and

Any other information relating to you which you may provide to us.

Where you are a potential employee, worker or other member of our staff, we may collect additional categories of your personal data from you for the purposes of our recruitment process.

4. HOW WE MAY COLLECT YOUR PERSONAL DATA
The categories of data listed in section 3 are collected in the following ways:

We collect information from you as part of our business acceptance and know your client (KYC) processes and about you and others as necessary in the course of providing accounting, taxation and other services;

We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms or applications;

We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date, using publicly available sources; and

Any personal data you give to us in meetings may also be retained by us.

When you use our website, we will automatically collect technical information about the device you use to visit, including your IP address, browser type/version and related settings.

We also monitor email communications sent to and from us and your use of our Website using Google Analytics. This includes the full URLs, your clickstreams through our Website, the pages you view and how you interact with them and how you leave the Website. Their privacy policy can be found at https://support.google.com/analytics/answer/6004245?hl=en

Where you provide services to us, we will take administrative personal data (personal contact details of your personnel or representatives) to enable us to administer our relationship with you and receive the necessary goods and services from you.

5. HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU
Your personal data is primarily to enable us to administer our relationship with you, and/or to supply you with the appropriate accountancy, taxation and other services and advice that you have instructed us to provide. We also may use your personal information:

• To provide and improve our website, including auditing and monitoring its use;
• To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients;
• To provide information requested by you;
• To promote our services, including sending Professional Accounting Body updates, publications and details of events. You can opt-out at any time and when you opt out, we will no longer contact you until you ask us to, and we will not prompt you to do so;
• To manage and administer our relationship with you and our clients;
• To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims; and
• For the purposes of recruitment.

Technical information we collect about your visit to our Website is used to enable us to:

• Personalise and improve its functionality and security (to keep it safe and secure);
• Administer and monitor traffic and behaviours on our Website for analysis, testing, research, statistical and survey purposes; and
• Ensure that we can offer you the most effective and efficient browsing experience and make improvements where necessary.

Where we change our services, or any applicable terms and conditions, we will contact you.

6. DATA RETENTION
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.
When assessing what retention period is appropriate for your personal data, we take into consideration:
• the requirements of our business and the services provided;
• any statutory or legal obligations;
• the purposes for which we originally collected the personal data;
• the lawful grounds on which we based our processing;
• the types of personal data we have collected;
• the amount and categories of your personal data; and
• whether the purpose of the processing could reasonably be fulfilled by other means.

7. CHANGE OF PURPOSE
Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

8. DATA SHARING
We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

Our professional advisers;

Suppliers to whom we outsource certain support services such as;

IT and Cloud Services providers to Applause Accountancy Services Limited;

Third parties engaged in the course of the services we provide to clients and with their prior consent, such as solicitors, barristers, other relevant professional providers and technology service providers such as data room services;

Third party search facilities for anti-money laundering checks including Smartsearch.com. You should review their privacy policies for more information on how they deal with your personal information.

Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, HM Revenue and Customs, other, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new Applause Accountancy Services Limited entities or to third parties through which the business of Applause Accountancy Services Limited will be carried out.

We may use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

9. DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

10. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:
• Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact using the details noted at paragraph 13 (Contact Us) below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

11. RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact julie@applauseaccountancy.co.uk

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

12. CHANGES TO THIS NOTICE
Any changes we may make to our privacy notice in the future will be updated on our website at www.applauseaccountancy.co.uk

This privacy notice was last updated on 22 May 2018

13. CONTACT US
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Protection Point of Contact at julie@applauseaccountancy.co.uk or telephone our Data Protection Point of Contact on 07926174695 or in writing to us at this address:

Suite 10 The Hub

Crowther Road

Washington

NE38 0AQ

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK8 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns